Free cancellation up to 48 hours before
Cancel or change a booking more than 48 hours before your pickup time and there is no charge at all. No fee, no card held, nothing to reclaim — because nothing was taken in the first place.
To cancel, reply to your confirmation email or call us. A cancellation is effective when we confirm it back to you.
Inside 48 hours
Inside the 48-hour window the car has been held for you and turned away from others, so a charge applies. If you have paid nothing, we will invoice; if you have paid, that amount is applied against it.
Talk to us first. If a flight has moved or a ferry has been cancelled, we would far rather change your dates than charge you for a cancellation — that is usually possible and usually free.
Not turning up
If you have not arrived within two hours of the confirmed pickup time and we have not heard from you, the booking is treated as a no-show and charged at three rental days, or the whole rental if it was shorter than three days.
Give us your flight number when you book. If your flight is delayed we can see it, and a delayed flight is not a no-show.
Returning the car early
Rental days already started are not refunded when a car comes back early. If your plans change mid-rental, tell us — what we can do depends on when and on the car, but the conversation costs nothing.
How refunds are paid
Where a refund is due it goes back the way the money came: to the card that paid, or to the bank account you nominate for a transfer. We start the refund within 14 days of agreeing it. How quickly it appears after that is your bank’s timetable.
A pre-authorisation hold is not a payment and is not refunded — it is released, and the release can take 15–25 working days depending on your bank.
If something goes wrong
Tell us first — 210 662 2240 or info@aegeanrent.gr — and we will try to settle it directly. If we cannot, as an EU consumer you can take the matter to the Greek Consumer Ombudsman (synigoroskatanaloti.gr) or use the European Commission’s online dispute resolution platform. Neither costs you anything and neither removes your right to go to court.